Frequently Asked Questions
Why Can’t I View My Order?
If you placed an order as a guest without creating an account, your order details will not appear under “My Orders.” To view your order history, please register using the same email address used at checkout.
What If I Entered the Wrong Email Address?
If you entered an incorrect email when placing your order, please contact our customer service team with the correct address. We will update your account and ensure your order information is transferred properly.
Why Can’t I Track My Package?
Tracking information may not be available for certain regions (including Malaysia, Singapore, Taiwan, and Thailand). If you’re unable to track your package online, please reach out to our customer service team for the latest shipment updates.
Is Free Shipping Available?
Yes — free shipping applies to all orders over US$99 (after discounts or promotions have been applied).
Which Countries and Regions Does WARDEN EDGE Deliver To?
We currently deliver to the United States, the United Kingdom, Japan, South Korea, France, Australia, Germany, Ireland, Sweden, Spain, Poland, Singapore, Thailand, Taiwan, Malaysia, the Philippines, Vietnam, and New Zealand.
How Long Will It Take to Receive My Order?
Orders are usually processed and dispatched within 48 hours. For estimated delivery times by region, please refer to our Shipping Policy.
Can I Return an Item If I’m Not Satisfied?
Yes. You may request a return within 15 days of receiving your order, provided the item remains in original, unworn condition with all tags attached. Return shipping costs are the customer’s responsibility unless the item has a verified quality defect.
The following do not qualify as quality issues:
- Minor thread ends, raw edges, or thickness variations.
- Slight color differences due to lighting or monitor display settings.
- Dissatisfaction with style, color, or personal preference changes.
- Damage resulting from washing, improper care, or alterations.
- Sizing issues — please refer to our size chart for accurate guidance.
How Do I Return an Item?
To initiate a return, please contact our customer service team with your order details and reason for return. Once approved, you’ll receive instructions and the designated warehouse address in China.
Do You Offer Return Label Services?
We currently do not provide prepaid return labels. Customers are responsible for arranging shipment to our provided return address.
Can I Leave the Package at the Door for Pickup?
No. Please note that the address printed on your package is not our return address. Only use the return address provided by our customer service team to avoid refund delays.
Do I Need to Pay Customs Duty?
Customs duties are covered by us, and customers are not required to pay any additional fees.
Do You Offer Cash on Delivery?
No, cash on delivery (COD) is not available at this time.
Does WARDEN EDGE Have Physical Stores?
WARDEN EDGE is an online-exclusive brand and does not operate physical retail stores. All orders are processed and shipped directly through our official website.
Need Further Assistance?
For any other inquiries, please contact us at service@wardenedge.com. Our customer service team will be happy to assist you.